My journey · Customer Success

From helping customers to helping them get real value.

The part of customer-facing work I enjoy most is understanding what someone needs, then helping them get more from the technology they use. That is what led me toward Customer Success.

Follow my path

The path so far

Learning with every step.

01 The foundation

Customer-facing technology

At MediaMarkt and Coolblue, I learned to ask the right questions, explain technology clearly and find solutions that fit the person in front of me. As a Floor Manager at Coolblue, I also supported and trained colleagues, helped coordinate the shop floor.

What stayed with meA good solution starts with understanding the customer.

02The realization

Looking beyond the immediate question

Over time, I found that I enjoyed more than solving the issue at hand. I wanted to know whether people were using the product well and getting the value they expected. That curiosity is what drew me to Customer Success.

What drives meHelping customers succeed after the first answer.

03The next chapter

Growing toward Customer Success

I'm exploring how customer teams work in SaaS and tech. At Odoo Experience 2026 in Brussels, I followed sessions on AI in helpdesk and scaling support, and spoke with people about how Customer Success, support and account management overlap in practice.

I'm now looking for my first opportunity in Customer Success, onboarding or product-focused support, where I can contribute, learn and grow.

Where I'm headingCloser to the customer, the product and the value they create together.

Still learning. Always curious.

This is only the beginning.

I bring hands-on customer experience, a foundation in IT and a genuine interest in helping people succeed with technology.

Let's connect ↗ Download my CV ↓